> ## Documentation Index
> Fetch the complete documentation index at: https://social-b97141fb-feat-user-history-moderation-detail.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Moderation Feed

> Central workspace for reviewing, filtering, actioning, and auditing flagged posts, comments, messages, and user profiles across the platform

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<Info>
  Use the Moderation Feed to triage all flagged content (posts, comments, messages) and flagged user profiles in one place. Designed for speed, consistency, and auditability. This guide focuses on operational workflows (not developer implementation).
</Info>

<CardGroup cols={3}>
  <Card title="Triage" icon="triangle">
    Identify highest-risk flagged items
  </Card>

  <Card title="Filter" icon="filter">
    Narrow by feed, report source, type, reason, tags
  </Card>

  <Card title="Decide" icon="lightbulb">
    Delete or clear flags confidently
  </Card>

  <Card title="Audit" icon="clock">
    Review action history & moderator attribution
  </Card>

  <Card title="Optimize" icon="chart-bar">
    Track moderation throughput & gaps
  </Card>

  <Card title="Coordinate" icon="users">
    Distribute workload across team
  </Card>
</CardGroup>

## Access

<Steps>
  <Step title="Open Moderation Section">
    Sidebar → Moderation → Moderation Feed.
  </Step>

  <Step title="Choose Tab">
    Start in To Review for active queue; Reviewed for audit.
  </Step>

  <Step title="Apply Filters">
    Refine by feed type, report source, content type, report reason, tags.
  </Step>

  <Step title="Take Action">
    Delete violations; clear validly resolved flags.
  </Step>
</Steps>

## Interface Structure

<Tabs>
  <Tab title="To Review">
    Active flagged content requiring human decision. Split into Posts & Comments, Messages, and Users categories with tailored filters.
  </Tab>

  <Tab title="Reviewed">
    Historical ledger of resolved items (deleted or flags cleared) with moderator name, action, timestamp, and additional filters for attribution and action type.
  </Tab>
</Tabs>

## To Review: Posts & Comments

Key elements:

* Total flagged count
* Card list: author, timestamp, content preview, context (community / user feed)
* Thread context for comments (view parent + siblings)
* AI mod reasons + user report reasons
* Reporter count & last flag date
* Report reason details: select any report reason to see who reported the item, when, and the detail they added

Actions:

* Delete (immediate removal)
* Clear flag (removes from queue)

## To Review: Messages

Key elements:

* Total flagged messages
* Sender, timestamp, content preview
* Channel context (Community / Live / Broadcast)
* AI mod reasons + user report reasons
* Reporter count & last flag date

Actions:

* Delete message
* Clear flag

## To Review: Users

Flagged user profiles, from AI moderation and from user reports. Find a profile with the **Search by user ID or name** box (at least 3 characters). See [AI User Profile Moderation](/analytics-and-moderation/console/ai-user-profile-moderation) for the profile card, the available actions, and how reports are grouped.

## Filtering & Sorting

<AccordionGroup>
  <Accordion title="Feed Dimension (Posts & Comments)">
    * All feeds
    * Community feed
    * User feed
  </Accordion>

  <Accordion title="Content Type (Advanced)">
    * Posts
    * Comments & replies
    * Attachments: Photos / Videos / Files
  </Accordion>

  <Accordion title="Channel Dimension (Messages)">
    * All Channels
    * Community channel
    * Live channel
    * Broadcast channel
  </Accordion>

  <Accordion title="Message Types (Advanced)">
    * Text
    * Photo
    * Video
    * File
    * Audio
  </Accordion>

  <Accordion title="Report Source (To Review)">
    Show items by who flagged them. Available on Posts & Comments and Users.

    * All sources
    * User reports: items reported by users
    * AI moderation: items flagged by AI moderation
  </Accordion>

  <Accordion title="Shared Filters">
    * Report reasons (multi-select)
    * Tags (multi-select)
  </Accordion>

  <Accordion title="Users Filters (Advanced)">
    * Report type (To Review only): **Profile** (Display name, Description, Profile photo) and **Behavior**. An item matches if it was reported for any selected type.
    * Tags: search for and select one or more user tags.
  </Accordion>

  <Accordion title="Sorting Options (To Review)">
    * Last flag date
    * Flag count
    * Created date
      Order: Latest first / Oldest first
  </Accordion>

  <Accordion title="Additional Reviewed Filters">
    * Reviewer (select up to 10), on Posts & Comments and Users
    * Moderation Action: Deleted / Flag Cleared
    * Sort: Moderation Date / Created Date
  </Accordion>
</AccordionGroup>

## Review Workflow Examples

<Tabs>
  <Tab title="High-Severity First">
    Filter by report reasons (e.g., abuse, threats) → Sort by Flag count → Delete violations → Clear false positives.
  </Tab>

  <Tab title="AI Assistance">
    Report source → AI moderation → Use AI mod reasons to pre-group similar infractions → Bulk evaluate for consistency.
  </Tab>

  <Tab title="Attachment Focus">
    Advanced Filter → Attachments: Videos / Files → Prioritize for manual safety review.
  </Tab>

  <Tab title="Backlog Reduction">
    Sort by Oldest first → Work sequentially → Move to Latest first for fresh queue scan.
  </Tab>

  <Tab title="Moderator Audit">
    Reviewed tab → Filter by Reviewer → Spot consistency gaps.
  </Tab>
</Tabs>

## Decision Criteria

<AccordionGroup>
  <Accordion title="Delete vs Clear Flag">
    * Delete when content violates policy & removal improves safety.
    * Clear flag when content is compliant or already addressed contextually.
  </Accordion>

  <Accordion title="Flag Count Weighting">
    Higher counts = urgency, but still verify for mass-report brigading.
  </Accordion>

  <Accordion title="Thread Context">
    Always open parent thread for comments before deletion to avoid losing conversational coherence.
  </Accordion>

  <Accordion title="Media Evaluation">
    Prioritize video & file attachments for manual verification if policy sensitive.
  </Accordion>
</AccordionGroup>

## Metrics & Monitoring

| Metric | Insight | Action |
| - | - | - |
| Average time to resolution | Workflow speed | Reduce queue switching if slow |
| Flags cleared vs deleted ratio | Content quality baseline | High delete ratio → education / prevention needed |
| Re-flag rate (same user/content) | Effectiveness of prior decisions | Escalate chronic sources |
| Moderator action distribution | Team load balance | Reassign to reduce bottlenecks |
| False positive rate | Report accuracy | Improve reporting guidelines / AI tuning |

<Info>
  Track trends weekly; adjust staffing and escalation policies based on sustained shifts.
</Info>

## Best Practices

<AccordionGroup>
  <Accordion title="Efficient Review">
    * Pre-filter by highest risk reasons first.
    * Batch similar content types.
    * Use sorting shifts (Oldest → Latest) to prevent stale backlog.
  </Accordion>

  <Accordion title="Team Coordination">
    * Use Reviewed tab for spot audits.
    * Align on deletion criteria to prevent uneven enforcement.
    * Rotate high-intensity queues to mitigate reviewer fatigue.
  </Accordion>

  <Accordion title="Quality & Fairness">
    * Validate contextual thread before removal.
    * Confirm multi-report events are genuine (avoid brigading effect).
    * Provide internal rationale for ambiguous decisions.
  </Accordion>
</AccordionGroup>

## Troubleshooting

| Issue | Likely Cause | Resolution |
| - | - | - |
| Item reappears after clear | New flag submitted | Re-evaluate & document edge cases |
| Slow loading filters | High dataset / network latency | Narrow filters; retry; check connectivity |
| Moderator missing in filter | No actions recorded in window | Expand date scope or verify permissions |
| Wrong sort order | Cached state | Reapply sort or refresh page |
| AI reason absent | Model confidence threshold not met | Proceed with manual evaluation |
| High false positives | Over-broad report reason usage | Educate users / refine categories |

## Next Steps

<CardGroup cols={2}>
  <Card title="User History" icon="user" href="/analytics-and-moderation/console/user-and-content-management/user-social-history">
    Deep dive individual users
  </Card>

  <Card title="Posts Management" icon="message-square" href="/analytics-and-moderation/console/social-management/social-management/posts">
    Contextual content review
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Channel Management" icon="layers" href="/analytics-and-moderation/console/chat-management/channel-management">
    Moderate chat spaces
  </Card>

  <Card title="Analytics" icon="chart-bar" href="/analytics-and-moderation/console/analytics/overview">
    Track moderation KPIs
  </Card>
</CardGroup>


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